UNTHA Employee Q&A – Andy Nadin
In this month’s employee Q&A, we find out more about UNTHA’s parts and warehouse manager, Andy Nadin. He shares with us his favourite shredder, the best part of his job and his hopes for UNTHA UK…
Name: Andy Nadin
Job title: Parts and warehouse manager
Summarise your role in one paragraph
One paragraph?! Now that’s a challenge!
It’s extremely varied – which I love! It’s my job to monitor all the spare and wear parts on site, and deal with any machine issues which may arise at various client locations. A major part of the role is also liaising with others – I am in charge of arranging customer trials as required, as well as looking out for all the engineers as they carry out their own day-to-day tasks.
What’s your favourite part of the job?
Helping others, by providing both advice and assistance. A thankful customer at the end of the phone equals pure job satisfaction!
Which one word would your colleagues use to describe you?
Depending on the colleague you could get some very different responses – ranging from awkward to cheeky! But I would like to think they’d all say I’m diligent.
What does it take to be a great shredder partner?
Without a doubt, knowledge. And this is two-fold – it needs to exist in terms of realising what help can be provided, but also the clever shredding equipment to back it up is a must.
If one of your shredders could win an award, which would be most worthy?
Personally for me, it has to be the RS40 – if this machine is looked after it will run tirelessly without any issues at all.
The phone rings and it’s your dream client… who would it be?
Ooh…a customer based on the other side of the world needing a site visit – Bora Bora maybe?
Describe your most satisfying shredder sale/installation to date (machine & application)
I don’t really get involved in the sales and installation side of things, but I enjoy watching the impressive projects which my colleagues deal with on a regular basis! The shredding technology is capable of handling almost anything thrown at it, and even the complex briefs are tackled in a timely and efficient manner by the team.
UNTHA has received particular praise for its customer support services in recent months – why are these so important for clients in the modern waste and recycling industry?
Essentially, any downtime at a customer’s site results in a loss of revenue for them, so good customer support is absolutely essential to minimise the hassle that this can cause to our loyal clients.
What are your hopes for UNTHA in the coming year?
That the company continues to grow and push itself forward in the waste and recycling industry. I’d also like to see continued innovations in our shredding technology. I don’t think I’ll be disappointed in this respect.
What is the biggest challenge facing the industry over the next 12 months?
Other than the ‘B’ word, a major challenge is dealing with plastic waste. It’s such a big issue in the media at the moment – and rightly so – that I think the whole of the population needs to work together to get this right.