We understand that our customers’ time is precious. That’s why we’ve invested more than £250,000 in systems that ensure projects flow smoothly from the point of initial enquiry, through the sales process, commissioning phase, and long into the aftersales cycle.
There’s a central source of data, for example, which means UNTHA colleagues have access to the information they need, exactly when they need it, and there’s an audit trail of everything from start to finish.
The right processes AND people
Underpinned by robust, secure technology, our project management infrastructure would be nothing without our people. Everyone in our team, from our shredder consultants and engineers, through to our aftersales support staff and management, is wholly committed to the same thing – delivering the highest level of customer service.
This company ethos and clear allocation of responsibilities ensures there’s no breakdown of communications when a client signs on the dotted line. We care about the business long after the sale, so our dedicated project team will be responsible for the smooth transition.
Did you know..? We’ve invested more than £250,000 in a management system that achieves slicker project deliveries, more proactive dialogue with existing clients and robust management of stock.
Why do we have a quality manager?
We’ve worked hard to secure – and maintain – our hat-trick of ISO accreditations for quality, health and safety, and environmental excellence. We’re also trained to ensure your project complies with the machinery directive and CE marking. But we haven’t just put all this effort in so that the certificates can sit on our wall.
Our quality manager is UNTHA’s standards champion and one of the key driving forces behind our continued development as a business. With a keen eye on all things process-related, she ensures we uphold and improve our approach to everything under the internal auditing, risk management and compliance umbrellas.
The highest standards for projects large and small
Every client project is different, so we don’t ever just roll out a ‘one size fits all’ approach to managing it. But one thing DOES remain constant whatever we’re working on. Whether we’re tackling a new machine installation, a plant shutdown or a shredder rebuild, you’ll benefit from the same strict scheduling, support from the same highly-accredited engineers and the delivery of world-class equipment, on time and to budget.