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Want to speak to a member of the team about one of our products?

General enquiries: 0845 450 5388

Spare parts and service enquiries: 01423 320843

You can also use our get in touch form. 

 

  • Shredder range
    • XR shredders
    • ZR shredders
    • RS shredders
    • S shredders
    • PS shredders
    • LRK shredders
    • Turnkey
    • UNTHA Genius
    • Used, refurbished and new shredders
  • Input
    • WEEE (Waste Electrical & Electronic Equipment)
    • Plastics
    • Commercial & industrial (C&I)
    • Municipal solid waste (MSW)
    • Waste wood
    • Wood pallets
    • Confidential waste
    • Metals
    • Hazardous / medical / hospital waste
    • Organic waste
    • Bulky waste
    • Mattresses
    • Tyres
  • Output
    • RDF / SRF / TDF
    • Recycling
    • Biomass
    • Metal separation
    • Confidential waste destruction
    • Volume reduction
    • Aerobic & anaerobic digestion
  • Service products
    • Spare & wear parts
    • Service and maintenance
    • Customer support
    • Project management
    • Shredder rebuilds
    • UNTHA Finance
    • Fuel savings calculator
  • Why UNTHA?
    • About us
    • Latest news
    • Meet the team
    • Careers
    • Our clients
    • Events
    • Brochures, videos & more
    • Performance & innovation
    • Sustainability
    • Safety
    • Quality standards
  • Book a trial
  • Spare & wear parts
  • Need our help?

    Whether the unexpected happens, you’re concerned about the running condition of your shredder, or you want to explore how to optimise your machine, our engineers are here to help, as quickly as possible.

    Many of our shredders are supplied with a touchscreen control panel and modem, enabling remote diagnostics from UNTHA HQ.

    You can even delve into your shredder’s ‘brain’ with UNTHA Genius – our real-time condition monitoring tool capable of analysing up to 100 data points and sending proactive notifications in the event of a potential machine error or an operational threshold being exceeded.

    See how this works
    Download service brochure
  • Level 1 support

    If we receive a customer support call, one of our highly-trained shredder engineers will dial in remotely to diagnose the issue and/or provide operator guidance.

    Find out about our level 2 support
    Download service brochure
  • Level 2 support

    If we can’t ‘fault find’ from a distance, we’ll schedule a time for a UK engineer to visit your site and work on the shredder. Our goal is maximum uptime with minimum disruption.

    Find out about our level 3 support
    Download service brochure
  • Level 3 support

    We’ll escalate to our Austrian HQ if the matter requires deeper investigation, and work with you until your system is back to ‘full strength’.

    And our clients say...
    Get in touch
  • Continued support for peace of mind

    “We’ve been really impressed with UNTHA. Of course, the shredding technology is renowned, but there’s a real focus on the development of relationships too. I suppose that’s how they ensure clients get the greatest return from their assets long into the future.”

    LKM Recycling

    Get in touch
Home | Customer support

UNTHA UK LTD, Excel House, Becklands Close, Bar Lane, Roecliffe, Boroughbridge, York, YO51 9NR, United Kingdom.

T: 0330 056 4455 E: sales@untha.co.uk E: service@untha.co.uk

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